Help & Support · AI-powered
How can we help?
Ask anything about memberships, booking, lessons or our studios. You’ll get an instant answer drawn from our help centre, with links to the full guide.
Answers come from the Grip knowledge base. For anything we can't answer, we'll point you to a human.
Links
Quick helpful links
- Book a free trial Book a free trial
- Book a session / bay Reserve a practice bay or simulator slot.
- Manage / cancel a session Change, reschedule or cancel an existing booking.
- Manage membership Pause, upgrade or update billing on your membership.
- Buy a package Buy a lesson or practice package and use the credits against lesson bookings.
- Book a lesson Book one-to-one coaching with a PGA pro.
- Buy additional practice credits Purchase additional practice credits to use on top of your membership
Popular articles
Browse all FAQs
The ones people read most.
- Getting started What to expect from your free trial Your first 30 minutes at Grip — how it works, what to bring and what happens next.
- Booking & access Booking & cancellations How to book, reschedule or cancel a session — and what our notice period means.
- Memberships & pricing Memberships explained Plans, member benefits and how pay-as-you-go compares.
- Facilities & technology Using Trackman How the data, the bays and our technology actually work.
Still stuck?
Talk to a human.
Can’t find what you need? Drop into either studio while we’re open, or start a free trial and ask us in person. No question is too basic.