Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website, book sessions, or interact with us online.
1. Information We Collect
We collect personal data in the following ways:
- Website Analytics: We use Google Analytics 4 (GA4) and Hotjar to understand how visitors interact with our site, including pages visited, time spent, and devices used.
- Booking Platform: When you book sessions through BookAGolfSim, we collect information including your name, email, phone number, and order history.
2. How We Use Your Data
- To manage your bookings and provide relevant updates.
- To improve our website and user experience.
- To track marketing performance and campaign effectiveness.
3. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and support analytics. You can manage or disable cookies through your browser settings, although this may impact some functionality.
4. Sharing Your Data
We do not sell your data. We only share necessary data with:
- Google Analytics 4 (website performance insights)
- Hotjar (website performance insights)
- BookAGolfSim (for booking management)
5. Data Security
We follow best practices to ensure your data is securely stored and processed. Only authorised staff and service providers have access to your information.
6. Your Rights
You have the right to:
- Request a copy of your data.
- Ask us to correct or delete your information.
- Opt-out of marketing communications at any time.
7. Contact Us
If you have any questions about this policy or how your data is handled, please contact us at:
Email: admin@gripgolf.co.uk
Updates to This Policy
We may update this policy from time to time to reflect changes in technology, legislation, or our practices. Any changes will be posted on this page.
Effective Date: 01.03.2025